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604.526.8155    #101-2131 Hartley Ave,Coquitlam

Shipping & Return Policy

Shipping Policy

The Company will attempt to dispatch all goods within 24 hours of receiving the order. All orders received after 13:30 hrs each Friday will be classed as weekend orders. All weekend orders will be processed on the following Monday morning. In the event of an order being received on a bank/public holiday, the order will be processed on the next working day. Please allow up to 6 working days for delivery. All orders are posted using FedEx Express delivery service. The Company reserves the right to use alternative carriers where appropriate. The Company's liability is strictly limited to a full refund only and no claims for damages, interest on monies paid or any other expenses of any kind will be taken into consideration. The Company cannot guarantee any specific time period for the transaction in its entirety. The Company cannot accept responsibility for delays or errors caused by the postal system, third party carriers or electronic mail. The Company have no restrictions in shipping goods abroad. Simply select the appropriate country when ordering. All non British orders will be accompanied by a customs form detailing the goods and the cost of the goods. The Company aims to deliver all non-British orders within 14 working days. Please be aware that goods are posted using recorded delivery, and that the goods may be held at your local FedEx office in the event that a householder is not present at the time of delivery. The Company reserves the right to contact the Purchaser by telephone or any other means to confirm the identity and payment details of the Purchaser. Any queries regarding carriage should be directed to payments@pimpmyplate.com.
 

Returns Policy

Moore & Russell Heating Ltd go to every length to ensure that you are happy with your purchase. If you do receive a defective product from the Company, the Company offers a free replacement service. In order to receive replacement goods, the Purchaser must inform the Company by email within 48 hours of receiving the defective goods by emailing info@pimpmyplate.com stating clearly the reasons for the return. The Purchaser must package the goods carefully and securely to ensure that the defective goods reach the Company in perfect condition to be subject to inspection. The Purchaser must return the goods within 14 days, and the Company advises the use of a recorded delivery service to ensure that the defective goods arrive promptly and securely. The Purchaser will not be charged any additional handling or postage fees.

Secure Payment

Moore & Russell Heating Ltds only uses internationally recognized third party payment processors to take your payment, namely PayPal. You can therefore be rest assured that your payment is totally secure, and that your credit/debit card details are not stored on any of our servers. The Company operates a strict privacy policy, and we promise never to disclose any customer information to third parties.

Complaints

The company places an extremely high value on customer satisfaction. If you do have a complaint regarding the Company and the products and services we offer, please contact us at payments@pimpmyplate.com. All complaints will be dealt with promptly.

Errors & Omissions

The Company makes every effort to ensure that the information on the website is accurate and current. The Company will correct any errors brought to its attention. If you should discover any error on the website, please bring it to our attention by emailing us. Show plate displays are for illustration only and actual show plates may differ from those shown on the website. The Company reserves the right to withdraw any product from sale, at any stage prior to dispatch for any reason whatsoever. The Company does not guarantee the accuracy of the colors displayed on the website in relation to the colors on the finished product.

Copyright

The design, text and all coding/scripting is wholly owned by the Company and is Copyright of Moore & Russell Heating Ltd. All logos, product names and brands are the property of their respective owners, and are offered as a convenience. The Company is totally separate and distinct from the companies who own the logos, brands and product names contained on the website. No guarantees are given or implied as to the accuracy of any logo, brand name or border or to the accuracy of any colors used. Before you purchase a show plate containing any logo, you must first receive permission from the holder of the copyright or trademark of that logo. The Purchaser agrees to hold harmless and indemnify the Company for any liability incurred as a result of the Purchaser's unauthorized use of any material contained in the show plates, including but not limited to use of logos in violation of any right of the copyright or trademark holder of said logos. Contact us immediately and we will remove your logo from this site if you do not want your logo displayed.