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Tankless Hot Water Heaters for the Greater Vancouver Area

What Sets Us Apart

  • Quality Installation – The most common issues with water heaters typically stem from poor or improper installation. That’s why we always make sure it’s done right the first time.
  • Expert Guidance – To become Right TimeTM certified, our technicians undergo extensive background checks, rigorous training, and continued mentorship, so you can rest assured that you’re hiring someone whose opinion you can trust.
  • 24/7 Service – We stand out from the crowd because we’re here for you 24 hours a day, 7 days a week, 365 days a year. We understand that sometimes, emergencies happen – which is why we’re here for you whenever you need us.
  • Community Trust – We’ve been members of the community since 1983, and our neighbours appreciate our hard work. You can see for yourself based on our 5-star Google rating!

Our Guarantees

We have the utmost confidence in our work and our people and want to make sure you do, too. That’s why we offer a 2-year guarantee to repair, replace, or refund. Whatever you need until you’re 100% satisfied.

Why Choose Us?

1

No Loopholes™

Up to 2 years after the installation date we ensure 100% satisfaction or your money back. No LoopholesTM, no problems.

2

No Hassles™

If your new furnace breaks down within the first 2 years of installment, we’ll fix it for free within 24 hours or give you $1000 for your troubles. No HassleTM, no headache.

3

Just Right™

We guarantee that any furnace we install will keep you comfortable. If your system isn’t providing a consistent temperature anywhere within 5 years of the installation date, we’ll fix it up to and including replacing the entire system, totally free. No fluctuations, Just RightTM.

4

We Respect You™

We pride ourselves on always acting with integrity and promise to treat your home with the utmost care and respect. If we don’t meet your expectations in any way, you’ll receive our Five Year System Check-Up PackageTM totally free of charge. We Respect YouTM and your home.

Guaranteed Comfort

We aren’t satisfied until you’re satisfied, guaranteed.

Always Ready

We are always available, 24/7 365 for any HVAC emergency you might have.

Trusted Experience

We have been operating since 1983, which means we have over 35 years of expertise to offer.

Technological Expertise

All of our technicians are Right TimeTM certified and continuously trained to maintain excellence.

Community Focused

We operate in the Vancouver area and have been for over 4 decades, which means we’ve gotten to know our neighbours.

Exceptional Reviews

We maintain a 5-star rating on Google for a reason; we care about our work.

Book a heating, cooling or indoor air quality service with Moore & Russell today.

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What Homeowners Say About Us

“I’m always happy with the M&R service techs and Jeff A. was no exception. He answered all my questions and then when I left for an appointment I understand he did the same for my partner. And the techs always speak highly of the installer, Ray O, who did a great job also 4 years ago, so it seems the quality runs through the company. Highly recommend. Plus the Mitsubishi ductless is reliable and efficient, no problems in 4 years.“

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Moore & Russell Heating and Air Conditioning
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